Quality Management - Customer Feedback


 

Our customer’s satisfaction is a central and essential element of our company philosophy.

It is for this reason that we are constantly striving to improve the quality of our service.

To ensure your satisfaction, we established our own quality management department in 2009.

It is our objective to establish consistently high standards across our whole organization that reflect our VIP customer’s highest demands, wishes and needs.

 

"Thanks to the introduction of our own, proprietary quality management system, we have been able to steadily increase the level of our customer’s satisfaction.

We take our customer’s wishes, desires and improvement suggestions very seriously and are constantly striving to implement their feedback".

C. Haussmann
Graduate in Business Administration (Diploma):
Manager Quality Management

 

::: Personalized evaluation – our online portal

Every single trip can be evaluated in your personal, password protected login area.

  - Login to your customer account.
  - Your username is your email address.
  - Your password will be allocated to you upon your first reservation with us.

If you have forgotten your password, a new password will be assigned by clicking the "Forgot Password ? "button.

As soon as a trip has been completed, you have the possibility of giving us your feedback by clicking on "Your evaluation".

 

Your evaluation is commensurate with the classical school grade systems:

Evaluation:       Grade:
=    1
=    2
=    3
=    4
=    5
No star =    6
Average of all evaluations: Customer evaluation:
4.51 - 5.00 Stars          = Very Good
3.51 - 4.50 Stars           = Good
2.51 - 3.50 Stars           = Satisfactory
1.51 - 2.50 Stars           = Unsatisfactory
0.51 - 1.50 Stars           = Poor
0.00 - 0.50 Stars           = Very Poor

The resulting sum of all allocated stars submitted by our customers make up the overall grade average.

If you would be interested in more details about evaluations pertaining to individual criteria, please contact our Quality Management department.

Click on “Contact” for more detailed contact information.

::: Anonymous feedback – our Guest Blog

We believe that every opinion counts and contributes to the success of the whole

If you feel uncomfortable giving us your personalized feedback, you have the opportunity of giving us your feedback, wishes and suggestions anonymously.

Please use our Guest Blog, which you will find under “Quality Management".